Tuesday, September 14, 2010

A Woman’s Point of View: What We Do and Why

by Colette Cooley, Cars for Keeps Office Manager

Our Service Manager, Dennis, is on vacation this week so I am spending more time on the front counter waiting on and talking to our customers. I am enjoying it very much and have missed it since I am usually at my little cubicle talking to the computer, saying things like “No! I didn’t mean to do that” or “Yes! I can’t believe the figures match”. You get the drift.

Anyway, talking to people has gotten me in touch with their questions and feelings about what is needed to better serve our customers. Many of their questions are about what services we offer.

So, for the record, we do all repair and maintenance required on every make of car. We do not do body work, but usually if body work is needed, so is repair. We work closely with two body shops to co-ordinate repairs in the shortest time possible.

Mike, our head mechanic, has the conservationist's philosophy of saving every car, one car at a time. Another goal of ours is to provide our customers with a clean and comfortable environment when they come in. Let’s face it, waiting for your car to be serviced is not real high on anyone’s list of things to do, but we try to make this a little easier on our customers by keeping the shop spotless. Even the garage does not escape routine cleaning and freshening.

As I write this our fearless leader, Rob, is power washing and repainting the garage floor. A clean and organized work area helps to keep our mechanics happy, and when our mechanics are happy, everybody is happy.

So why not bring your happy little self down to look us over and get to know us and discover the quality service that we give to you and your car.


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